1. What are the refill options for HYDROSTIK PRO cartridges?

a. HYDROSTIK PRO can be recharged using Horizon’s HYDROFILL cartridge refilling solution.

b. You may contact your local Horizon service provider for HYDROSTIK PRO refill support at [obfuscate_1_|113|117|112|107|111|112|116|64|99|111|112|105|122|106|110|99|100|117|94|97|114|105|111|105|97|106|46|99|106|109]

c. If needed HYDROSTIK PRO can be disposed after use, they are fully recyclable and do not contain any harmful materials.

2. I want to purchase more HYDROSTIK PRO Metal Hydride Cartridges, should I have received a (gas pressure) regulator of any kind with it?

No, pressure regulators are not included as standard you will need to order those as well. You can purchase one online visiting the Horizon Online Store or contact [obfuscate_1_|97|111|110|111|97|97|116|64|99|111|112|105|122|106|110|99|100|117|94|97|114|105|111|105|97|106|46|99|106|109]

3. I would like to exchange my cartridge for a different size, can we do this at any Horizon related outlet?

No, for now we only distribute a single size HYDROSTIK PRO Metal Hydride Cartridge.

4. Can I take Metal Hydride cartridge HYDROSTIK PRO abroad?

No more than two spare metal hydride cartridges may be carried by a passenger in carry on baggage, in checked baggage, or on the person.

5. Does the HYDROSTIK PRO lose its energy content over time, if I don’ t use it?

Hydrogen remains stored as a hydride in the HYDROSTIK PRO. The cartridge will not lose its energy or latent hydrogen content if the cartridge is not being used.

6. Can we refill HYDROSTIK PRO with our own electrolyzer?

No, the HYDROSTIK PRO can only be recharged using the HYDROFILL or Horizon approved refilling stations.

7. How many hours of electricity are provided by a HYDROSTIK PRO Metal Hydride Cartridge?

The HYDROSTIK PRO Metal Hydride Cartridges contain up to 11Wh of electricity. So if drawing 1W from the fuel cell, it will run for 11hours.

8. How can I monitor how much gas is left in a cylinder?

This can be measured by weight, measuring the empty weight gives you the benchmark level and then you can work out the total amount of hydrogen by that 11Liters of Hydrogen =1gram so make sure your scales can work in 1/10th of 1/100th of a gram to get accurate readings. Pressure cannot be used as a measurement of the amount of Hydrogen in the canister as the pressure is almost the same between 10%-90% full.

9. Can I store HYDROSTIK PRO in cars parked in full sun?

HYDROSTIK PRO is advised to be stored in maximum 50C temperatures, but cars parked in full sun can reach inside temperatures which exceed 60C. HYDROSTIK PRO is still safe at these temperatures; however we do not recommend storing HYDROSTIK PRO in such conditions.

10. Where do I recycle a spent or damaged HYDROSTIK PRO?

Contact your local consumer waste recycling cente. Typically, HYDROSTIK PRO can be recycled where rechargeable batteries are recycled. Recycle Procedures The materials in the HYDROSTIK PRO are 100% recyclable, and so in order to get the HYDROSTIK PRO metal hydride cartridges recycled properly, return the cartridges to your local outlet or distributer. The HYDROSTIK PRO metal hydride cartridges do not contain any dangerous substances for the environment, we would recommend that they still be disposed of in a similar way you would dispose of a standard battery.

Troubleshooting

1. The fan does not run after the HYDROSTIK PRO supplies hydrogen to the fuel cell.

a. The fan may need to be flicked with your finger to start.

b. Recharge the HYDROSTIK PRO fully.

c. Open the clamp to purge a little bit amount of hydrogen out of the system.

d. Make sure the HYDROSTIK PRO is connected to the pressure regulator tightly.

2. The fan runs slower than before.

a. Recharge the HYDROSTIK PRO fully.

b. Open the clamp to purge a little bit amount of hydrogen out of the system.